Frequently asked questions

No. Apex Pass Tickets is an independent agency. We are not Ferrari World Abu Dhabi, Ferrari, Miral or Yas Island, and we do not claim an official relationship with them.

This version of the website is designed for sales by phone. An agent first checks availability and explains the terms, then provides the available payment method.

You will usually need the visit date, number of adults and children, preferred ticket type and contact details for receiving confirmation.

If the agency applies a service fee or another mandatory charge, it must be included in the total amount and disclosed before payment.

It depends on the specific fare. Some tickets may be non-refundable or may restrict date changes. The terms are explained before purchase.

The delivery time and format are confirmed when the order is approved. Do not make a payment if the expected delivery time is unclear.

Contact the agency using the phone number or email shown on the contact page and provide the order details.

Yes. An agent will check guest categories and calculate an available option. Separate terms may apply to larger groups.